FAQs

We have a client portal where payment is processed. Our team will create an account on your behalf after you have spoken to a Scoop Guys representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside your portal account, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.

Note:

Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available to help you over the phone.

Yes: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.

Note:

If you move forward with weekly services after an initial cleanup, you will be billed for the remainder of the month along with the initial cleanup on the same day.

Next payment is due the 1st of the following month.

*****Example:*****

John Doe signed up for weekly services and we will begin the initial cleanup followed by every Tuesday cleanups on 3/15/2022. He is paying $80 per month for Every Tuesday Cleanups.

The agreed rate for the spring cleanup is $100. On the first cleanup (3/15/2022), John will be billed for the first cleanup (100) and the remainder of the month (2 more cleanups) on 3/15/2022. 

(Amount Charged on 3/15/2022):

Initial Cleanup: $100

Remainder of March Cleanups (3/22, 3/29): $40

Total: $140

Next Payments To Be Processed: 

4/1: $80 (Recurring Cleanups)

5/1: $80 (Recurring Cleanups)

6/1: $80 (Recurring Cleanups)

If payment is not received before your first cleanup of the month, you will be removed from the service schedule until payment is processed. 

When first linking a debit or credit card to your online portal, a test transaction for $1.50 may occur. No money is actually taken out of your account. This is simply the standard protocol for the software we use.

With respect to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark.

Communication is important and you will always receive notice via text when we are on the way. We provide about 15 minutes’ notice so you are properly informed of our arrival. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.

No, you do not have to be home when we clean. We simply ask for easy access to your gate.

Yes! Safety is the top priority here at Scoop Guys. We disinfect all of our shoes and equipment with a kennel-grade disinfectant to prevent the spread of germs.

Yes, we take away all pet waste we collect! This is done for your convenience and to support environmental cleanliness, ensuring your yard stays clean and fresh without any hassle.

If your scheduled service day falls on a major holiday, we will skip that week’s cleanup and provide a double cleanup the following week. Since there will be two weeks of accumulated waste, regular charges will still apply.

As a client, here are a few things you can do to help us provide the best service possible:

1. Ensure Yard Accessibility – Your yard must be easy to access for our team.
2. Regular Lawn Maintenance – Please keep your lawn trimmed and free of excess leaves or debris. Autumn is "poop camouflage season" in our industry, so keeping the yard clear helps us spot and scoop everything effectively.
3. Clear and Unlock Gates – Gates should be free of snow and ice and unlocked on service days. If you provide us with a gate code, we’ll always secure it after our visit.
4. Aggressive Dogs Indoors – For everyone’s safety, please keep aggressive dogs indoors during our scheduled visits.
5. Notice for Cancellations – If you know you won’t need service, please give us at least 48 hours’ notice to adjust our schedule.

Thank you for helping us maintain efficient, safe, and thorough service!

Yes, we absolutely guarantee our work! In the rare event of an issue, please notify us within 24 hours so we can promptly address it and make it right. Your satisfaction is our priority.

Yes, your dog can be in the yard while we clean, as long as they are not aggressive or disruptive to our work. We want to ensure a safe and smooth experience for both our team and your pet.